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ApplicaDigital Service Terms

Last updated: June 11, 2025

1. PURPOSE AND COMPLEMENTARY DEFINITIONS

1.1. Purpose

The purpose of this Annex A is to detail the technical and operational characteristics, service levels, and specific conditions of the APPLICADIGITAL service (hereinafter, the "Service" or the "Platform"), as well as the associated file encryption and technical support services, provided by Producción Diseño e Informática, S.L. (hereinafter, "PDI") to the Client, within the framework of the APPLICADIGITAL Service Agreement (hereinafter, the "Main Agreement") of which this Annex A is an integral part.

1.2. Definitions

Software / Licensed Software / Platform

Refers to the hosted APPLICADIGITAL service provided by PDI, which includes the use of the underlying Adobe Content Server technology ("ACS"), applications developed or integrated by PDI for communication with the Client, and integration connectors made available by PDI.

Hosted Services / Software as a Service (SaaS)

Mode of Service provision whereby PDI provides the Client with the ability to use the APPLICADIGITAL application and its functionalities exclusively via the Internet, using a web browser or API interfaces designated by PDI. The execution of the main software and the storage of service management data occur on infrastructure managed by PDI or its cloud service providers.

ALSS (Adobe License Signing Service)

The service provided by Adobe Inc. for the encryption and signing of digital file licenses, used by PDI as an integral part of APPLICADIGITAL.

Web Application

The interface or set of interfaces (including web portals and/or APIs) provided by PDI for the Client to access and use APPLICADIGITAL functionalities.

Client Data / Client Database

Refers to Client Content (digital files for encryption) and the collection of metadata, configurations, and transaction records associated with the Client's account in APPLICADIGITAL, systematically or methodically arranged and individually accessible by the Client through the Web Application.

Authorized User

A person designated by the Client who is entitled to use APPLICADIGITAL on behalf of the Client, via the Internet, using the provided access credentials.

2. CONTENT OF THE APPLICADIGITAL SERVICE

2.1. Service Levels

The APPLICADIGITAL Service shall include, as a minimum and according to the contracted plan, the following levels:

2.1.1. Platform Access

Access via the Internet to the functionalities of the APPLICADIGITAL Platform for the management, encryption, and licensing of Client Content, through the use of secure access credentials provided by PDI. Access is granted on a non-exclusive and non-transferable basis.

2.1.2. Data Backup Services

Platform and Management Data Backups: PDI will perform backups of the APPLICADIGITAL Platform configuration and the Client Database (excluding Client Content in open format, see Clause 2.1.4). A full daily backup will be performed with a standard retention of one (1) week. PDI reserves the right to modify this policy with prior notice, always seeking to maintain an adequate level of protection.

2.1.3. Storage Management

Storage for Service Management: A base storage of 10 GB is included for data managed by the Platform (metadata, Client Content temporarily encrypted for processing, etc.), with no limit on the number of files as long as the total capacity is not exceeded.

a. If 10 GB is exceeded, the Client will incur an annual surcharge of €240, providing an additional 5 GB of storage.

b. For each additional 5 GB subsequently required, an annual charge of €240 will apply.

c. The equivalence table is:

Additional Capacity Annual Cost Total Available Capacity
10 GB (included) No cost 10 GB
+5 GB €240 15 GB
+10 GB €480 20 GB
+15 GB €720 25 GB

2.1.4. Content Management Policy

Management of Client Content: PDI guarantees that it does not store on its infrastructure or other long-term storage method any Client Content files (PDF, EPUB, EPUB3) in open or unencrypted format once processed by the Platform. It is the Client's responsibility to maintain and safeguard their original files in open format.

2.2. Server System Administration

PDI will be responsible for the administration of the infrastructure hosting APPLICADIGITAL, which includes the ongoing updating and security management of the Adobe Content Server software and its certificates, antivirus systems, and server operating system updates, when PDI determines that such updates are stable and their operation is proven. It also includes the management of the hardware and communication infrastructure necessary for the proper functioning of the Platform under PDI's control.

3. EXCLUSIONS FROM THE APPLICADIGITAL SERVICE

Unless explicitly agreed otherwise in a Quotation or professional services agreement, the APPLICADIGITAL Service shall NOT include:

a.

Adaptation or customization of the Web Application or the APPLICADIGITAL Platform to the Client's special circumstances or new functional needs arising from use that are not part of the Service's standard features.

b.

The incorporation of elements or adaptation of the Service to ensure compatibility with specific technological evolution in the Authorized User's or Client's end-user's computers or devices (e.g., specific or non-standard versions of operating systems, Internet browsers, Client's particular hardware requirements, or Client's Internet connection configurations).

c.

Technical support services related to the Client's connectivity to the Service, whether due to Client hardware issues (configuration of their equipment) or their communications (Internet access line, firewalls, proxies, Client's internal network configurations).

d.

Tasks necessary to restore data or situations resulting from incorrect, accidental, or negligent operations by the Client or its Authorized Users, or by third parties acting under the Client's responsibility, which cause loss of information, destruction, or disorganization of files on the Client's systems or in the way they manage their Content.

e.

The correction of anomalies or access problems exclusively attributable to the computer or device used by the Client, to deficiencies in their environmental working conditions, to failures in their main electrical network, or to faults of their communications provider, and which, therefore, bear no direct causal relationship to a failure of the APPLICADIGITAL Platform.

f.

The performance or restoration of backups of Client Content in original or open format, or the application of backup policies different from PDI's standard ones for Platform management data, as described in Clause 2.1.b.

4. CONDITIONS OF ACCESS AND USE OF THE PLATFORM

4.1. Access Credentials

The Client will receive access credentials (username and password) to use the APPLICADIGITAL Platform exclusively via the Internet during the term of the Agreement. These credentials are personal and non-transferable for each Authorized User.

4.2. Platform Usage

Authorized Users may, through the Web Application, process Client Content and manage licenses in accordance with the Service's functionalities and the limits of the contracted plan.

4.3. License Restrictions

The Client may not transfer the license to use APPLICADIGITAL or commercially exploit the Platform in a manner other than the purpose of the Agreement, nor make the Service or its content (other than duly licensed Client Content) available to unauthorized third parties.

4.4. Technical Restrictions

The Client may not:

  • Create unauthorized "deep links" to the Service on the Internet
  • "Frame" or "mirror" any APPLICADIGITAL Platform content (except its own Content) on any other server or Internet-based device
  • Reverse engineer or access the Service for the purpose of:
    • Building a competitive product or service
    • Building a product using similar ideas, features, functions, or graphics of the Service
    • Copying any ideas, features, functions, or graphics of the Service

4.5. User Management

Authorized User codes may not be shared or used by more than one individual simultaneously but may, on certain occasions and subject to PDI's management, be reassigned to new Authorized Users who replace former users who have terminated their relationship with the Client or whose job role no longer requires use of the Service.

4.6. Data Ownership and Storage

Data entered by the Client through PDI's Web Application (Client Content and associated metadata) belongs exclusively to the Client. It will be recorded and stored on servers managed by PDI or its cloud service providers, in accordance with PDI's Security and Data Privacy Policies.

5. FORCE MAJEURE AND LIMITATIONS OF THE HOSTED SERVICE

5.1. Force Majeure Events

Neither Party shall be liable to the other for damages or losses resulting from delay or failure to perform its contractual obligations if such delay or failure is due to a force majeure event. Force majeure events include, among others:

  • Unforeseeable circumstances or circumstances which, if foreseen, were unavoidable
  • Events beyond the reasonable control of the affected Party, such as:
    • Natural disasters
    • Acts of public authorities
    • War
    • Pandemics
    • Widespread telecommunications or power failures not attributable to the Party

5.2. Service Limitations

In relation to the use of the APPLICADIGITAL Service, which is a hosted service dependent on multiple technological factors, PDI does not absolutely guarantee:

5.2.1. Service Performance

That the Service will always be 100% secure (although PDI applies robust security measures), timely, uninterrupted at all times, or completely error-free.

5.2.2. Compatibility

That the Service will operate problem-free in combination with any other hardware, software, system, or Client data not previously validated by PDI as compatible.

5.2.3. Requirements Fulfillment

That it will meet all particular Client requirements or expectations not explicitly agreed upon and documented.

5.2.4. Data Accuracy

That data stored or processed through the service will always be 100% accurate and reliable, although PDI will apply measures for data integrity.

5.2.5. Service Quality

That the quality of any product, service, information, or other material obtained by the Client through the SaaS Service will unfailingly meet all user requirements or expectations if these were not previously defined.

5.2.6. Third-party Services

That services provided by other telecommunications operators or Internet providers, necessary for the Client to access PDI's service, will be free of defects or other harmful components.

5.3. Internet-Related Limitations

PDI's services may be subject to the following limitations:

  • Delays in service delivery
  • Communication interruptions
  • Other incidents inherent in the use of the Internet and electronic communications

PDI shall not be liable for damages arising from such generic Internet incidents beyond its direct control.

6. TECHNICAL SUPPORT SERVICE

6.1. Technical Support Levels

6.1. Technical support provided by PDI for APPLICADIGITAL is divided into three levels of attention, prioritizing agile and effective resolution of incidents for Clients with an active support subscription:

Level 1: Initial Support

Initial support provided by PDI, including assistance with installation (if applicable to any client component), activation, and product configuration. PDI performs a preliminary diagnosis to resolve the incident. First qualified response within 4-8 business hours. Resolution within 24 to 48 business hours.

Level 2: Advanced Support

For incidents related to complex problems in the APPLICADIGITAL implementation or operational environment that require deeper analysis or may be linked to the Main Underlying Software (ACS/ALSS). These will be managed by PDI, who may escalate queries or incidents to Adobe's support program (e.g., "Annual Developer Support Plan" or equivalent) if PDI deems it necessary.

Level 3: Expert Support

Resolution of advanced problems or potential defects in the Main Underlying Software, through direct coordination by PDI with Adobe's support teams, under criteria of confidentiality and shared responsibility.

c. Response/Resolution Times (Targets)

Level 1 (basic incidents by PDI): First qualified response within 4-8 business hours. Resolution within 24 to 48 business hours.

Level 2 (complex incidents managed by PDI with possible Adobe consultation): First qualified response within 8-16 business hours. Resolution within 3 to 5 working days (depending on complexity and if Adobe intervention is required).

Level 3 (coordination with Adobe): Timelines depend on Adobe and will be communicated to the Client.

d. For critical incidents, the specific protocol applies.

For incidents categorized as critical, please refer to Section 6.2 Critical Incident Protocol for detailed response and resolution procedures.

6.2. Critical Incident Protocol

For incidents categorized by the Client as critical and severely affecting the operation of APPLICADIGITAL in the Client's production environment, PDI will activate a priority escalation and management protocol:

a. Critical Incident Identification

Examples include:

  • Widespread failures in encryption or license signing capabilities preventing distribution of Client Content
  • Severe interruptions in access to the APPLICADIGITAL platform directly and demonstrably affecting the Client's business
  • Serious service compatibility issues after critical updates made by PDI to the Platform

b. Priority Notification

The Client must mark the incident as "CRITICAL" in their initial communication to soporte@pdi.es. PDI will confirm receipt of the critical incident within a maximum of two (2) business hours (within PDI's support hours), assigning a specialized technical manager.

c. Immediate Intervention and Escalation

The highest available technical level at PDI (Level 3 coordination) will be assigned to manage the incident directly. If necessary, PDI will contact Adobe on a priority basis under the mechanisms of the "Annual Developer Support Plan" or equivalent.

d. Continuous Updates

The Client will receive periodic progress updates to ensure transparency and peace of mind, allowing the Client to plan parallel actions if necessary.

e. Final Report

Once the incident is resolved, PDI will provide the Client with a detailed report (if the nature of the incident permits) on the actions taken, approximate response times (if dependent on third parties), and recommendations to prevent similar future problems.

f. Technical Access Requirements

The Client must provide PDI with all necessary technical access (secure remote access, if agreed) and relevant, detailed information to facilitate effective support management.

6.3. PDI Support Exclusions

PDI Support will not cover the cases detailed in Clause 3 of this Annex A, nor those arising from:

a. Unauthorized Software Modifications

Any modifications, alterations, or customizations made to the software without PDI's explicit authorization and supervision.

b. Use Outside License Scope

Issues resulting from use of the software beyond the scope defined in the license agreement warranties, including unauthorized access or improper implementation.

c. External System Issues

Problems arising from hardware or software external to the Adobe product (and the APPLICADIGITAL platform managed by PDI), including but not limited to third-party integrations not officially supported.

d. Non-compliant Installations

Client-side installations or configurations not conforming to the technical specifications recommended by PDI or Adobe for interaction with APPLICADIGITAL.

6.4. PDI Support Contact Protocol and Response Times

a. Communication Channel

Incidents must be reported exclusively via soporte@pdi.es.

b. Incident Confirmation

All requests receive an initial confirmation within the first 24 business hours, with a unique case number assigned.

c. Response/Resolution Times (Targets)

Level 1 (basic incidents by PDI): First qualified response within 4-8 business hours. Resolution within 24 to 48 business hours.

Level 2 (complex incidents managed by PDI with possible Adobe consultation): First qualified response within 8-16 business hours. Resolution within 3 to 5 working days (depending on complexity and if Adobe intervention is required).

Level 3 (coordination with Adobe): Timelines depend on Adobe and will be communicated to the Client.

d. For critical incidents, the specific protocol applies.

For incidents categorized as critical, please refer to Section 6.2 Critical Incident Protocol for detailed response and resolution procedures.

7. ADDITIONAL SERVICES AND RATES

7.1. Professional Services

PDI offers additional technical consulting and advanced engineering services to complement standard support, which will be invoiced separately upon acceptance of a quotation:

  • Specialized technical consulting: €100/hour
    Includes specialized advice on implementation, optimization, and software customization.
  • Advanced engineering and development: €150/hour
    Applicable for complex projects requiring design, development, or advanced integration.
  • On-site services:
    Subject to additional travel and per diem charges, plus hours worked, determined by location and service nature.

7.2. Note

Rates are indicative and may be adjusted. A detailed quotation will be provided upon formal request.

8. RESOURCE OPTIMIZATION AND COMMITMENT TO QUALITY (PDI)

8.1. PDI is committed to optimizing its support and management resources through:

  • Delegated license administration (when authorized by the Client and permitted by Adobe programs) to improve user management and support access.
  • Prioritization of critical incident management as defined herein.
  • Periodic review and auditing of its own support processes to ensure and improve the quality of PDI's service delivery.

9. REGULATORY COMPLIANCE (PDI)

9.1. Regulatory Framework

PDI Support and maintenance activities described in this Annex A are performed in strict compliance with intellectual property, data privacy, and software licensing regulations in force in 2025, ensuring the protection of Client and user rights, and respecting Adobe's Terms.

9.2. Export Restrictions and Restricted Territories

9.2.1. Regulatory Scope

The Client acknowledges that the APPLICADIGITAL® Platform, whose backend is based on Adobe Content Server, is subject to U.S. export control and sanctions regulations—including but not limited to the Export Administration Regulations (EAR) and OFAC programs.

9.2.2. Prohibited Jurisdictions

The Service may not be marketed, licensed, distributed, or made available—directly or indirectly—in the following territories subject to comprehensive U.S. embargo or blocking:

a) Countries:

Cuba, Iran, North Korea, Syria, Russia, and Belarus.

b) Occupied Regions of Ukraine:

Crimea, Donetsk (DNR), Luhansk (LNR), Kherson, and Zaporizhzhia.

9.2.3. Restricted Persons and Entities

Likewise, the Service may not be provided to any natural or legal person included in U.S. sanctions lists (Denied Persons, SDN, Entity List, or other equivalents), nor to entities owned or controlled by them.

9.2.4. Client Obligations

The Client is obligated to:

1.

Implement screening procedures prior to any registration, sublicensing, or transaction.

2.

Refrain from redirecting, transferring, or allowing Service access from the indicated territories or by the indicated subjects.

3.

Immediately notify PDI Consultores if they become aware of a potential breach.

4.

Hold PDI harmless against any sanctions, fines, or claims arising from the violation of this clause.

9.2.5. List Updates

The jurisdictions and lists mentioned herein may vary. PDI will notify any changes with 30 days advance notice, and the Client will be obligated to comply with the version in force at any given time.

10. CONFIDENTIALITY AND SHARED RESPONSIBILITY IN SUPPORT

10.1. PDI Confidentiality Commitment

PDI guarantees that all Client information and data to which it may have access during the provision of support services will be treated with the utmost confidentiality and used exclusively for resolving reported incidents, strictly adhering to GDPR and other applicable laws.

10.2. Client Support Responsibilities

The Client, in turn, shares responsibility for effective support management by:

  • Providing PDI with clear, truthful, accurate, and complete information about incidents and the affected environment.
  • Ensuring that its use of the Software and any material provided by PDI or Adobe complies with applicable license terms, avoiding unauthorized uses that may compromise product functionality or support.
  • Guaranteeing and facilitating the secure technical access required by PDI and/or Adobe (as defined in this Support Policy or as specifically agreed) for the effective management of incidents, assuming responsibility for the security of its own systems and data during such access.

11. PDI COMMITMENT

11.1. PDI Commitment to Excellence

PDI reaffirms its commitment to excellence in technical support and Client satisfaction, offering the support service defined in this Policy and, additionally, customized solutions (under contract for professional services) aligned with market trends and regulations.